Quoky Privacy Policy

Effective date: 2026-07-31

Quoky ("Quoky", "we", "us") is operated by JSCode, 125 Jangjahosu-gil, Guri-si, Gyeonggi-do 11948, Republic of Korea. Quoky is a quoting service that lets small businesses ("Business Users") create quotes and deliver them to their customers ("Recipients") by email and SMS, and lets Recipients view and respond to those quotes through a secure link.

This policy explains what we collect, how we use it, and the choices you have. It covers both Business Users (account holders) and Recipients (people who receive a quote from a Business User through Quoky).

1. Information we collect

From Business Users:

• Account information: name, email address, business name, and business details you provide when signing up or configuring your seller profile.
• Billing information: subscription status and payment records. Card details are handled by our payment processor and never stored on our servers.
• Content you create: quotes, line items, prices, notes, and the contact details of the Recipients you choose to send quotes to (name, email address, phone number).
• Usage and log data: IP address, browser type, pages viewed, and actions taken, collected for security and reliability.

From Recipients:

• Contact details provided by the Business User who sends you a quote (your name, email address, and/or mobile phone number).
• Your responses to a quote (accept, decline, comments) and delivery/engagement events (for example, that a quote link was opened), which we share with the Business User who sent the quote.
• Inbound messages you send to a Quoky number (for example STOP, HELP, or a free-form reply), which are processed to honor your messaging preferences and to notify the Business User of your reply.

We do not knowingly collect information from children under 13. Quoky is a business tool and is not directed at children.

2. How we use information

• To provide the service: creating, delivering, and tracking quotes; showing responses to the Business User who sent them.
• To send transactional messages: quote links, quote reminders, sign-in codes, and service notifications.
• To honor communication preferences: processing STOP/START/HELP keywords and equivalent opt-out requests, and enforcing per-destination consent before sending.
• To operate, secure, and improve the service: debugging, abuse prevention, rate limiting, and aggregate analytics.
• To comply with law and enforce our Terms of Service.

We do not use Recipient contact information for our own marketing. Recipients only receive messages initiated by a Business User through Quoky.

3. SMS / text messaging and mobile information

• SMS messages are sent only on behalf of the Business User who initiated the quote, to a number that Business User attested has consented to receive it. Message frequency varies with quoting activity. Message and data rates may apply.
• You can opt out of SMS at any time by replying STOP to any Quoky message. Reply START to resume, or HELP for help. Opt-outs are recorded per phone number and enforced before any further sending.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with service providers acting on our behalf solely to deliver the messages (see Section 4).

4. How we share information

We do not sell personal information, and we do not share it with third parties for their own marketing. We share information only with:

• Service providers who process it on our behalf under contract, solely to run Quoky: SMS delivery (Twilio), email delivery (Postmark), cloud hosting and database providers, and payment processing. All text messaging opt-in data and consent stay within this delivery chain and are excluded from any third-party marketing use.
• AI quote parsing (Google): when a Business User asks Quoky to turn typed or pasted text into a quote, that text is sent to Google's Gemini API to extract the line items, quantities, and prices. Whatever the Business User includes in that text — which may include a customer's name or job details — is transmitted to Google for this purpose. Google processes it as our service provider to return the parsed result; it is not used to send you marketing. Recipient phone numbers and email addresses are not sent to the AI provider, and text message opt-in data and consent records are never sent to it.
• The relevant Business User: a Recipient's responses, replies, and delivery events are shown to the Business User who sent that quote.
• Legal requirements: when required by law, regulation, legal process, or to protect the rights, safety, and integrity of Quoky and its users.
• Business transfers: if we undergo a merger, acquisition, or asset sale, information may be transferred with notice.

5. Data retention

We retain account data while your account is active and as needed for legal and accounting purposes. Inbound SMS message bodies are retained for a limited operational window and then purged. Consent and opt-out records are retained as long as needed to honor and evidence your messaging preferences. You may request deletion as described in Section 7.

6. Security

We use industry-standard safeguards: encryption in transit, encrypted storage of provider credentials, access controls, and tenant-level data isolation enforced at the application and database layers. No method of transmission or storage is 100% secure, but we work to protect your information continuously.

7. Your choices and rights

• Recipients: reply STOP to stop SMS from Quoky; use the unsubscribe/opt-out mechanism in emails; or contact us at support@quoky.ai to have your contact data corrected or deleted.
• Business Users: you can access, correct, or delete your account data by contacting us at support@quoky.ai. Deleting your account removes your quotes and Recipient contact data, subject to legal retention duties.
• Depending on where you live, you may have additional rights (such as access, correction, deletion, or portability) under applicable law, including US state privacy laws. We honor verified requests sent to support@quoky.ai and do not discriminate for exercising them.

8. International transfers

Quoky is operated from the Republic of Korea and uses infrastructure located in the United States and other regions. By using the service, you understand that information is processed in these locations under this policy's safeguards.

9. Changes to this policy

We will post any changes on this page and update the effective date. Material changes will be notified to Business Users by email or in-app notice.

10. Contact

Email: support@quoky.ai